As an IT and Systems Technician, you will be the first point of contact for internal technical support across the business. Your responsibilities will include providing level 1 support - resolving basic IT and systems issues, device management, and overseeing software license allocation. You will also be responsible for maintaining accurate IT records, managing user access and permissions across various platforms, and ensuring that all office technology is correctly configured and functioning. Your proactive approach will help remove technical barriers and ensure smooth day-to-day operations for all staff.

In addition to hands-on support, you will coordinate with external suppliers to ensure timely and cost-effective resolution of IT and systems-related tasks. You will manage file structures, including the creation of new job folders and maintenance of archives, while also supporting general system administration across the company. This role requires a detail-oriented and service-focused individual who can balance technical troubleshooting with efficient systems management to support a productive and tech-enabled workplace.

You will have the opportunity to learn about the full IT and systems architecture that underpin the operations of the business, including Microsoft, Apple, and Autodesk platforms. You will work with the Head of Operations on internal continuous improvement projects, and as your knowledge of the business and competency grows, identify technical opportunities to drive the business forward.

Required Skills and Attributes:

• Previous experience of Microsoft Entra, Intune, Exchange, and SharePoint
• Demonstrate persistence in finding solutions & being proactive in preparing against known IT issues
• High level of attention to detail
• Ability to communicate complex IT issues to the wider business
• Strong problem-solving skills, to see beyond the technical issues and be able to plan ahead
• Ability to coordinate external providers to reach the desired results in a timely manner
• Strong team player
• Curious & eager to learn
• Positive ‘can do’ attitude, even when under pressure

Interaction nurtures diversity through inclusive practices. We will consider all qualified applications for this position, regardless of their age, race, religion, gender identity, sexual orientation, disabilities or other characteristics.

Qualifications Required:

A degree or equivalent ideally in a technical subject

Salary Band: £24k-£27k subject to experience

Assessment Details:

• Initial 15 minute introduction call to determine alignment with Interaction values
• 60 minute in person technical assessment
• 45 minute in person interview (if successful following assessment)

Timings:

• Interviews: Ongoing
  
• Start Date: Flexible

Interaction is a forward-thinking commercial design and build firm delivering inspiring workplaces across the UK. You’ll join a talented, passionate team in a culture that rewards curiosity, initiative, and collaboration. We embrace new ideas and technologies, and actively invest in the tools and people who’ll help drive our future growth.